Coronavirus (COVID-19)

CISSS de la Montérégie-Centre

The CISSS de la Montérégie-Centre is monitoring the coronavirus (COVID-19) situation very closely. Note that the CISSS de la Montérégie-Centre continues to take all necessary measures to protect its personnel and its users by complying with the rules and procedures issued by the Ministère de la Santé et des Services sociaux (MSSS).

Given the rapidly evolving situation, the MSSS posts regular updates to its general measures and public recommendations at www.quebec.ca/en/coronavirus. We have created this page as a central resource to answer all your questions.

 

Getting tested

If you have been in contact with someone who has been diagnosed with COVID-19, or if you have one of the symptoms of COVID-19:

  • fever
  • difficulty breathing
  • cough that has recently appeared or gotten worse
  • sudden loss of smell without nasal congestion, and with or without loss of taste
  • muscle pain, headache, intense fatigue, or loss of appetite
  • sore throat
  • diarrhea

you can be tested in one of the following ways:


At a designated assessment centre

Get an appointment quickly at a designated assessment centre by calling 450-644-4545 or 1-877-644-4545.


At a mobile testing unit (without an appointment)

The mobile unit provides testing for people who live or work in the areas of the Montérégie hardest hit by COVID-19, in order to act quickly to prevent the spread of the disease. Watch for a mobile unit in your area.

Schedule of mobile testing unit 


People who do not have symptoms of the flu, gastroenteritis, or COVID-19 can contact their medical clinic to schedule a phone or in-person appointment. They can also call Info-Santé at 811 to speak to a nurse.*À noter que de 10 h à midi, la priorité est donnée aux personnes âgées qui se présenteront à la clinique de dépistage

Worried about your health?

Consult a designated assessment centre (DAC)

If you have symptoms similar to the flu, gastroenteritis, or COVID-19, or if you are worried about your health or that of a loved one, you can consult one of the designated assessment centres on the territory.

By appointment only, these clinics provide medical assessments for all patients who need a consultation, whether or not they have a family doctor.

To make an appointment at a designated assessment centre: 450-644-4545 or 1-877-644-4545.

 

Practical health tool related to COVID-19

  • If you believe you have been exposed to COVID-19 or have symptoms similar to COVID-19, you are invited to complete the COVID-19 Symptom Self-Assessment Tool to get a recommendation on the next steps to follow, according to your condition. 
  • The Self-Care Guide - COVID-19 was designed to help you make the best possible decisions about your health and that of your loved ones during the COVID-19 pandemic.
    More specifically, it contains information about how best to protect against COVID-19, how to take care of yourself or provide basic care to family members, and when and who to consult if you require care and services.

 

Worried about your mental health?

The stress generated by the crisis is a normal defence mechanism, but that doesn’t change the fact that it’s unpleasant. However, you can do something about it.

If you are feeling stressed, anxious, or depressed, you can consult the document created by the MSSS that explains the ways in which stress, anxiety and depression can manifest, and ideas for taking care of yourself.

Other resources are also available to support you as needed:

  • Info-social at 811
    24/7 service. The professionals at 811 will give you advice and answer your psychosocial questions. They may also refer you to an appropriate resource within the health and social services network or in the community, as needed.
     
  • CLSC psychosocial services intake department
    24/7 service. Leave a message and a psychosocial worker will call you back. They will analyze your situation and refer you to the appropriate service or to a community resource, as needed.
    • CLSC de la Vallée-des-Forts: 450-358-2572, ext. 4510
    • CLSC du Richelieu: 450-658-7561, ext. 4510
    • CLSC Samuel-de-Champlain: 450-445-4452, ext. 2666
    • CLSC St-Hubert: 450-443-7400, ext. 7318
       
  • 1-866-Appelle
    24/7 service. If you or a loved one is in distress, you can call 1-866-APPELLE (277-3553) toll-free, anywhere in Québec. Suicide prevention centres are staffed by professionals, qualified counsellors, and trained volunteers to address all your requests for help and answer your questions.

 

Prevention and symptoms

For more information about how to protect yourself from coronavirus (COVID-19) and identify the main symptoms, visit quebec.ca/en/coronavirus. General health recommendations (hand washing, face coverings, isolation, etc.)

 

Wearing a face cover or a mask

Wearing a face cover or mask is now mandatory in our facilities, as it is everywhere in Quebec, for anyone 12 years of age and over. This rule applies to all our facilities, including our hospitals, CLSCs, CHSLDs, administrative establishments, outpatient clinics, family medicine groups, etc.

Procedural masks compulsory for some users

Please note that procedural masks are compulsory in the following situations and will be provided:

  • Users presenting flu like symptoms, gastroenteritis or any COVID-19 symptoms;
  • Visitors, caregivers and attendants of a hospitalized individual or a resident in a CHSLD

Exemption for wearing a face cover or a mask

Children under the age of 12 and anyone with a specific medical condition that precludes wearing a face cover or mask, in particular those who are unable to put on or remove their mask themselves.

For further information visit: www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/wearing-a-face-covering-in-public-settings-in-the-context-of-the-covid-19-pandemic

 

Specimens by appointment only

The specimen centres at the CISSS de la Montérégie-Centre have now reopened, but by appointment only.

This measure took effect on Monday, March 16, 2020, until further notice, and will serve to limit the number of people in our waiting rooms.

Appointments for specimen collections must be made online at santemc.quebec/prelevements.

 

Visitors

Visitors and caregivers will be denied entry if they have one or more symptoms of COVID-19: fever, new or worsening cough, difficulty breathing, sudden loss of smell or taste, muscle pain, intense fatigue, headache, severe loss of appetite, sore throat, or diarrhea.

The following individuals will also not be allowed to visit:

  • a person who has been diagnosed with COVID-19 within the past 28 days;
  • a person who has not been confirmed recovered;
  • a person suspected of being infected or awaiting test results (in isolation).

 

Hospitals

Since June 26, visitors have been allowed at one of our hospitals between 2 p.m. and 8 p.m. in cold zones, subject to specific conditions. The hospitalized person may have only one visitor or caregiver at a time and a maximum of four different people per 24-hour period.

Users arriving in the emergency department may be accompanied by one person. However, due to the strict measures associated with COVID-19, certain conditions apply.

 

CHSLDs

As part of the current reopening plan, visitors are now permitted at our CHSLDs where there is no outbreak, subject to certain conditions.

At facilities with outbreaks (two or more confirmed cases), only caregiver and humanitarian visits are allowed.

For more information about visiting one of our CHSLDs, speak to the manager at your family member’s residence.

 

Caregivers

We encourage you to read the information applicable to caregivers amid the COVID-19 pandemic.

Subject to specific conditions, caregivers are now allowed to provide support to residents living in a residence or on a care unit at one of our hospitals.

See the following information sheet for more information about caregiver visits.

CHSLDs: Information sheet for informal and family caregivers whose loved one is institutionalized in a CHSLD and who provided support prior to the pandemic

Hospital: Feuillet d’information pour les personnes proches aidantes dont le proche est en centre hospitalier (French only)

For more information about visits to our hospitals, speak to the manager on your loved one’s care unit.

 

Visits for humanitarian reasons (palliative care)

Is your loved one receiving palliative care at one of our facilities? Would you like to visit them? Do you have questions about the rules to follow in relation to COVID-19?

For the rules to follow during visits, the available resources, and strategies for staying in contact with your loved one, see the pamphlet Accompagner un proche en soins palliatifs... dans le contexte de la pandémie (French only).

If the caregiver or visitor has symptoms of COVID-19, they will not be allowed into the facility. Symptoms include fever, new or worsening cough, difficulty breathing, sudden loss of smell or taste, muscle pain, intense fatigue, headache, severe loss of appetite, sore throat, and diarrhea.

 

Support person for users of first- and second-line ambulatory care and services 

A user may be accompanied for medical reasons (cognitive impairment, mobility assistance, announcement of a diagnosis/treatment for which the physician asks that the user be accompanied, or other). Only one person (support person or caregiver) is permitted.

  • The support person must be over 18 and under 70 and behave safely and appropriately.
  • The support person must comply with the preventive measures related to COVID-19.

For appointments in oncology or hemodialysis, the support person must follow certain measures. The care staff will provide you with the complete information.

One person may be present, under certain circumstances, during medical imaging tests, including obstetric ultrasounds and tests done on children, patients with a loss of autonomy, or mental disorders.

If the support person has symptoms of COVID-19, they will not be allowed into the facility. Symptoms include fever, new or worsening cough, difficulty breathing, sudden loss of smell or taste, muscle pain, intense fatigue, headache, severe loss of appetite, sore throat, and diarrhea.

 

Situation in the Montérégie region

 

Call for people with experience or training in health or social services

Anyone with experience or training in health or social services who would like to help in the fight to prevent the spread of COVID-19 is encouraged to visit https://jecontribuecovid19.gouv.qc.ca.

Please include the following information in your message:

  • Your full name
  • Region where you would like to work
  • Position you are qualified to fill
  • Desired activity sector
  • Valid (or expired) permit from a professional order, where applicable
  • Phone number and email

Want to volunteer? https://www.jebenevole.ca/

Thank you for your interest!

 

List of home care resources

Amid the COVID-19 pandemic, the Direction de santé publique de la Montérégie has compiled a list of key services and resources for people in self-isolation.

Want to know which grocery stores, pharmacies, and community organizations offer home delivery or telephone support?

The attached list is updated regularly.

Given the rapidly evolving nature of the situation, note that we cannot guarantee the real-time accuracy of the information in this document.
List of grocery stores, community organizations, and pharmacies offering delivery services, telephone support, or other home care services (French only)

 

Tools for pregnant women and new mothers

 

Useful links