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Are you considering becoming a family-type resource or intermediate resource?

CISSS de la Montérégie-Ouest

The CISSS Montérégie-Ouest oversees the management of various residential resources on its territory in order to meet the needs of its clientele. In addition to coordinating the professional follow-up of residential users, the CISSS de la Montérégie-Ouest is responsible for the promotional, recruiting and assessment aspects of these living environments.

Types of residential resources

A residential resource is a stand-in or complementary housing facility for people living at home or in an institution who present with an intellectual and/or physical disability, an autism spectrum disorder, a loss of autonomy due to aging, a mental health disorder, an addiction problem, a behavioural disorder, or multiple problems.

Each user in a residential resource is seen as a unique individual. The residential resource meets their specific needs and provides them with personalized support and assistance. In this hand-picked living environment, users are encouraged to reintegrate back into society and participate in community life.

Residential resources are uniquely positioned within the health and social services trajectory. Residential resources include family-type resources and intermediate resources. Depending on the type of resource and whether the clientele is adults or children, each residential resource is governed by a contract and belongs to an association.


Family-type resources (FTR)

A family-type resource generally consists of one or two people who take in, in their own home, children, teens, adults, or seniors in need of rehabilitation, adaptation and maintenance of abilities. It is a substitute living environment that meets the needs of the residents, with living conditions that approach those of a home environment; these resources can accommodate a maximum of 9 people and sign a contract with the CISSS.

The CISSS is responsible for the welfare of the residents. In addition to providing quality basic services such as room and board, an FTR offers support and assistance specific to the residents’ needs; they also work closely with the institution to achieve the objectives in the user’s intervention plan and comply with all the institution’s policies and protocols.


Intermediate resources (IR)

An intermediate resource is a housing facility in a residential area that takes in several people (children, adults or seniors) in need of adaptation-rehabilitation and/or with a loss of autonomy due to aging; it is operated by a physical person, a company or a corporation that has signed a contract with the CISSS. Its mandate is to help users integrate or remain in the community by providing a living environment adapted to their needs and by offering support or assistance tailored to their condition.

IRs can take different forms, including supervised apartments or group homes. They take in a clientele with intellectual and/or physical disabilities, autism spectrum disorders, loss of autonomy due to aging, mental health disorders, addiction problems, or multiple problems.

To become an IR, candidates must respond to a Request for proposals process in which they successfully demonstrate their ability to meet all of the institution’s requirements. 

Profile of residents 

Becoming a family-type resource or an intermediate resource 

Profile of residents

In addition to the clientele’s general characteristics (medical conditions, care, cognitive or motor deficits, behavioural disorders), some users have a distinctive profile with special needs:

Becoming a family-type resource

ID-ASD-PD (link)

Mental health and addictions (link)

Support for the autonomy of seniors (link)


Adults or children with ID-ASD-PD have either physical health problems, a loss of autonomy, motor or sensory deficits, an intellectual disability (ID), an autism spectrum disorder (ASD), mental health problems, or a combination of problems.


To become a family-type resource for this clientele, contact us by email or telephone.

Email coming soon.

Telephone : 450 692-6705


To become an intermediate resource, candidates must respond to a request for proposals in which they successfully demonstrate their ability to meet all of the institution’s requirements. For a list of requests for proposals issued by the public institutions, visit the Québec government’s official RFP website.


Mental health and addictions

This adult clientele suffers from a mental health disorder and/or an addiction problem causing functional disabilities that significantly hinder their activities of daily and domestic living or their ability to function in social settings. After undergoing an assessment, they are found to require protection because of their short- or medium-term inability to live on their own in the community with the existing support services. 


Support for the autonomy of seniors

This mainly aging adult clientele presents with physical and/or cognitive disabilities that represent a risk to their health, safety and well-being. A person with a loss of autonomy has significant and persistent disabilities due to health problems related to aging or chronic diseases.

To become an intermediate resource, candidates must respond to a request for proposals in which they successfully demonstrate their ability to meet all of the institution’s requirements. For a list of requests for proposals issued by the public institutions, visit the Québec government’s official RFP website.

Q&A - Family-type resources

  1. What are my obligations as a family-type resource?
  • A desire to make a difference in the lives of several people living with difficulties.
  • A willingness to devote time and energy to a user and to give them your care and attention.
  • The ability to provide them with a peaceful, safe, stable, warm and stimulating place to live in the short, medium or long term.
  • The understanding that the user has had a difficult life and that they need dedicated people to help them meet their needs.
  • The ability to meet their physical, emotional and intellectual needs to the best of your abilities.
  • A willingness to cooperate with the user’s family.
  • A willingness to cooperate with workers from the CISSS and with other professionals or specialists involved in the user’s care.
  • A willingness to invest in the user’s recovery, rehabilitation or adaptation process.
  • The ability to provide quality care and services that meet the specific needs of each user, in compliance with the institution’s values, policies and procedures.


  1. What are the criteria for becoming a family-type resource?
  • Live alone, in a couple, or in a family.
  • Be personally, professionally and financially stable.
  • Be in good physical and mental health.
  • Consider the users under your care as members of your own family.
  • Have the physical space to take in users; your home must meet certain standards of safety, hygiene and comfort.
  • Be a Canadian citizen or a permanent resident of Canada.
  • Have no criminal record related to the abilities and conduct required of a family‑type resource.
  • Not have had your accreditation as an FTR suspended or revoked in the past three years.


  1. What support is available to help me meet the user’s needs?
  • You will be given the support and assistance you need to make this experience as positive as possible.
  • You will receive support from a clinical worker in relation to the services required by the user.
  • A clinical worker will advise you on how best to help the user settle into your home.
  • You will have regular meetings with the worker, who will give you practical advice on how to better help the users under your care.
  • You will receive training.
  • You may be given reading materials explaining the problems of the users you take in.
  • You will receive financial compensation to cover the costs of each user under your care. This compensation is set by the Ministère de la Santé et des Services sociaux.
  1. What is the selection process for a family-type resource?
  • Express your interest by email or phone.
  • An initial phone call or meeting will take place to give you information and discuss the project and requirements.
  • Candidate(s) who are selected will be asked to fill out a service offer and provide references.
  • Once this information has been analyzed, the decision is made whether to continue with a candidate’s qualification process.
  • Successful candidates will then be asked to attend several meetings with the recruiters, in the form of one-on-one meetings, couples’ interviews, family interviews, role-playing, home visits, etc. The purpose of the meetings is to assess the candidates’ level of motivation, personality traits, intervention skills and capabilities, interpersonal skills, ability to work with a team of professionals, and management and organization skills.
  • The home and surroundings themselves are also considered.
  • The institution may hire external resources to complete the assessment, if necessary.
  • The assessment process takes several weeks; once it is completed, the recruiter(s) will issue a report on the candidate(s), and the institution will make a decision regarding accreditation.

The institution reserves the right to terminate the assessment process at any time.

  1. What is the financial compensation?
  • Family-type resources receive financial compensation for their services from the Ministère de la Santé et des Services sociaux. The financial compensation is regulated and standardized throughout Québec.