Users are encouraged to submit their complaints or testimonials to the Comissaire aux plaintes et à la qualité des services at the CISSS concerned.
Map of Monteregie with the 3 territories of CISSS
CISSS de la Montérégie-Ouest
In addition to receiving complaints about the services offered at their own facilities, the Comissaire aux plaintes et à la qualité des services at the CISSS de la Montérégie-Ouest is also responsible for handling all complaints from the entire Montérégie region concerning:
- specialized rehabilitation services for physical and intellectual disabilities (CRDI, SRSOR, CMR);
- specialized services for autism spectrum disorders (CRDI);
- addiction services (drugs, alcohol, etc.) (Le Virage, Foster).
CISSS de la Montérégie-Ouest’s Comissaire aux plaintes et à la qualité des services..
CISSS de la Montérégie-Centre
In addition to receiving complaints about the services offered at their own facilities, the Comissaire aux plaintes et à la qualité des services at the CISSS de la Montérégie-Centre is also responsible for handling all complaints from the entire Montérégie region concerning:
- private seniors’ residences;
- community organizations in the area of health and social services;
- inpatient drug abuse, addictions and gambling rehabilitation centres;
- pre-hospital emergency services (ambulances);
- the Institut Nazareth et Louis-Braille.
CISSS de la Montérégie-Centre’s Comissaire aux plaintes et à la qualité des services
CISSS de la Montérégie-Est
In addition to receiving complaints about the services offered at their own facilities, the Comissaire aux plaintes et à la qualité des services at the CISSS de la Montérégie-Est is also responsible for handling all complaints from the entire Montérégie region concerning:
- The Direction de la protection de la jeunesse (DP) for the Montérégie region.
CISSS de la Montérégie-Est’s Satisfaction et plaintes page