Coronavirus (COVID-19)

CISSS de la Montérégie-Ouest

The CISSS de la Montérégie-Ouest is monitoring the coronavirus (COVID-19) situation very closely. We have created this page as a central resource to answer all your questions.

Information about COVID-19

For the latest developments, please visit the website of the Ministère de la Santé et des Services sociaux; the information on that page is updated regularly.

For the number of cases in the Montérégie region, you can check the Direction de la santé publique de la Montérégie Facebook page.

The MSSS has also produced a Self-Care Guide - COVID-19 designed to help citizens make the best possible decisions for their own health and the health of their loved ones during the COVID-19 pandemic.

More specifically, it contains information about how best to protect against COVID-19, how to take care of themselves or provide basic care to family members, and when and who to consult if they require care and services. Download it today!

Worried about your health?

If you think you might have COVID-19 or have one of the following symptoms: 

  • cough;
  • fever;
  • difficulty breathing;
  • sudden loss of smell or taste, without nasal congestion;
  • sore throat;
  • unusual shortness of breath;

call the coronavirus information line at 1-877-644-4545.

Wearing a face covering in public settings in the context of the COVID-19 pandemic

Wearing a mask or face covering that covers the nose and mouth will also be mandatory in enclosed or partially enclosed public places from July 18, 2020 for people age 10 and over. For more information, click here.

Are you feeling stressed, anxious or depressed? 

You’re not alone. The current pandemic can affect people differently, both physically and mentally. Various resources are available to help you: 

Five designated COVID-19 assessment centres in Montérégie-Ouest

Did you know that a new type of COVID-19 clinic has been created on the territory, offering more comprehensive care for the population? These clinics, known as designated assessment centres (DAC), will be able to conduct medical examinations on any patient who requires front-line care for symptoms of the flu, gastroenteritis, or COVID-19. The DACs are available by appointment.

To learn more about the designated assessment centres (DAC), you can watch this video (French only), in which Dr. Jean-Philippe Chouinard, head of the Delson DAC, shows us around the clinic, explains how the DACs work, and reminds us about the alternatives to consulting a doctor during the pandemic.

For more information, see the full article.

Measures related to visits and outings

Given the recent government directives, hospital visits are once again authorized, subject to certain specific conditions.

Visits to our three hospitals are once again authorized, subject to certain specific conditions.

Visiting hours are now:

  • 2 p.m. to 4 p.m.
  • 7 p.m. to 9 p.m.

Amid the COVID-19 pandemic, certain restrictions apply to visits by caregivers, support persons, and visitors, given the ongoing outbreaks on the territory.

  • A maximum of 4 visitors* per day is allowed (one at a time), except for the obstetrics, neonatal, and pediatrics departments, where only one significant caregiver is permitted.
  • Visitors must leave the hospital immediately after their visit since it is prohibited to walk around the hospital.
  • The caregiver may be present at all times, but only one person at a time is allowed at the patient’s bedside. If the patient receives a visitor during the permitted time slots, the caregiver must agree to leave the room during the visit.
  • The restrictions could be eased for vulnerable patients following an assessment by the care team (geriatric patients, ALC, patients with an intellectual disability, autism spectrum disorder, or disability requiring the support of a significant caregiver).


This directive must be adjusted and visits allowed in exceptional situations, e.g.:

  • Family members of palliative care patients,
  • The parent or legal guardian of a minor,
  • Anyone needing to visit the patient for any other humanitarian reason.

People with symptoms of COVID-19, or suspected of being infected, or awaiting their test result, or diagnosed with COVID-19 will not be admitted as a visitor or a caregiver.


Visits for families and friends are now allowed, by apointment, 7 days, between 8 am and 8 pm.

Note that an apointment must be schedued with the centre d'hébergement at least 24 hours before the visit. Furthermore, during the visits, several conditions must be respected to prevent COVID-19 transmission.

IR-FTR and CAR for ID-ASD-PD user

Visits: Visits may take place under certain conditions intended to protect the health and safety of the user, their loved ones, and the other residents.

Outings: Outings in the vicinity of the residence or short stays with the family are permitted following a COVID-19 risk analysis.

CAR clarifications:

  • Visits and outings will be allowed 7 days a week, between 9 a.m. and 7 p.m.
  • Outings or short stays with the family, and visits to the CAR, may be approved.
  • Visits must be scheduled 24 hours in advance so as to prevent gatherings in the residences.

Of course, visits will not be allowed if there is any risk whatsoever associated with the resident, the visitor, or the other residents.

Important notice: Specimen centres by appointment only

All our specimen centres have now reopened, but by appointment only, via Clic Santé.  


Strong network of community services

What community services are available during the pandemic?

The community organization and public health team has put together a directory of community services available across the territory.

Check it out now (French only).

You’ll have access to the full range of programs and services available.

How can I help?

Want to help out during the pandemic? Contact your local Centre d’action bénévole (Volunteer Bureau).

For more information, see the full article (French only).

A guide to preventing deconditioning in isolated seniors amid the COVID-19 pandemic

Eating a healthy diet and staying active are essential for maintaining good health. The exceptional situation caused by the COVID-19 pandemic is changing many aspects of our lives and may have negative effects on nutrition as well as mental and physical health. This is especially true for seniors who are isolated in their communities. These individuals are at high risk for loss of autonomy and deconditioning both physically and mentally.

This guide contains tips and advice to help people 70 years of age and older, despite COVID-19, to:

  • Stay healthy;
  • Maintain independence;
  • Take care of oneself;
  • Limit the risk of falling;
  • Maintain physical strength. 

Consult the guide 

Tools for caregivers

Caregivers are essential partners whose role is all the more important amid the COVID-19 pandemic. In order to support caregivers, we have put together relevant information about a variety of topics in the COVID-19 toolbox. You will find in this page :

  • Information sheets for caregivers
  • Documentation from the Ministère de la Santé et des Services sociaux
  • Help resources 

Recruitment campaign - Become a guardian angel!

We’re hiring!
We’re currently looking to fill temporary positions.

We’ve created a quick and easy form to make the hiring process easier. A few clicks are all it takes to fill out the form and submit your application. You up for it? Click here (French only).

Applications will be processed practically in real time!

General information

Pandémie COVID-19 : Faits saillants de la semaine (French only)

Les équipes du CISSS de la Montérégie-Ouest en action depuis plusieurs semaines! (French only)

Cafeterias – No cash accepted

Clinique jeunesse – Services disponibles sur rendez-vous (French only)

Le CISSS de la Montérégie-Ouest et la Distillerie 3 Lacs, un partenariat prometteur (French only)


Security guards

For safety reasons, we have increased the presence of security guards at the entrances to our facilities.

The role of the security guards is to:

  • Greet users and ask them a few questions related to the new measures:
    • Have you travelled anywhere?
    • Do you have a fever, cough, or problems breathing?
  • Make sure that everyone entering our facilities washes their hands.
  • Make sure that people with respiratory symptoms wear a mask.
  • Limit the number of visitors (based on temporary restrictions).

#angegardiendureseau recognition movement

At a time when we are all affected by this unprecedented situation, healthcare workers are on front lines in the fight against COVID-19. The CISSS de la Montérégie-Ouest applauds the dedication of all healthcare workers, whom our premier regularly refers to as our “guardian angels.” 

Link to the full article (French only).