Coronavirus (COVID-19)

CISSS de la Montérégie-Ouest


On continueThe CISSS de la Montérégie-Ouest is monitoring the coronavirus (COVID-19) situation very closely. We have created this page as a central resource to answer all your questions.

Information about COVID-19

For the latest developments, please visit the website of the Ministère de la Santé et des Services sociaux; the information on that page is updated regularly.

For the number of cases in the Montérégie region, you can check the Direction de la santé publique de la Montérégie Facebook page.

The MSSS has also produced a Self-Care Guide - COVID-19 designed to help citizens make the best possible decisions for their own health and the health of their loved ones during the COVID-19 pandemic.

More specifically, it contains information about how best to protect against COVID-19, how to take care of themselves or provide basic care to family members, and when and who to consult if they require care and services. Download it today!

Worried about your health?

If you think you might have COVID-19 or have one of the following symptoms: 

  • cough;
  • fever;
  • difficulty breathing;
  • sudden loss of smell or taste, without nasal congestion;
  • sore throat;
  • unusual shortness of breath;

call the coronavirus information line at 1-877-644-4545.

Wearing a face covering in public settings in the context of the COVID-19 pandemic

Wearing a mask or face covering that covers the nose and mouth will also be mandatory in enclosed or partially enclosed public places from July 18, 2020 for people age 10 and over. For more information, click here.

Are you feeling stressed, anxious or depressed? 

You’re not alone. The current pandemic can affect people differently, both physically and mentally. Various resources are available to help you: 

You would like to contribute ?

Would you like to contribute by helping with testing and epidemiological investigations? Express your interest. Click here

We are looking for:

  • people to administer COVID-19 screening tests and review results (members of a professional order authorized to perform or review these tests);
  • people qualified to conduct epidemiological investigations (healthcare professional, police officers, etc.).

Interested people are asked to fill out the registration form at

2 designated COVID-19 assessment centres in Montérégie-Ouest

Did you know that a new type of COVID-19 clinic has been created on the territory, offering more comprehensive care for the population? These clinics, known as designated assessment centres (DAC), will be able to conduct medical examinations on any patient who requires front-line care for symptoms of the flu, gastroenteritis, or COVID-19. The DACs are available by appointment.

To learn more about the designated assessment centres (DAC), you can watch this video (French only), in which Dr. Jean-Philippe Chouinard, head of the Delson DAC, shows us around the clinic, explains how the DACs work, and reminds us about the alternatives to consulting a doctor during the pandemic.

How to make an appointment for vaccination

Making an appointment for vaccination:

  • CLSC de Valleyfield: Appointments will be given during the time slots dedicated to vaccination;
  • All other CLSCs: Appointments will be given based on availability in the outpatient nursing clinic.

The following cases will be admitted subject to certain conditions:

  • Awaiting immunosuppressant drugs;
  • Pre- or post-transplant treatments;
  • Immunosuppressant treatments;
  • Users awaiting or undergoing chemotherapy;
  • Pregnant women for pertussis vaccination;

Appointments for pregnant women: It is recommended to postpone vaccination if the visit would be for that sole purpose. Exceptionally, until further notice, we will give the pertussis vaccine to pregnant women at the specimen collection centre during a priority collection. Information on appointment times and availability can be found on the clicsanté.ca appointment scheduling site. The user must follow the instructions on the site to make an appointment for her blood test, during which the nurse will administer the vaccine.

Visits and outings - UPDATE (October 15, 2020) 

As of Friday, October 16, 2020, the entire Montérégie region is at Level 4–Maximum Alert. As a result, we wish to inform you that all of our facilities have changed alert levels, resulting in new restrictions.

Our hospitals are now at Level 4 

Visitors to our hospitals are prohibited. Only informal caregiver visits by appointment or for humanitarian reasons are permitted, provided the required conditions are met. Visits by volunteers are also suspended.

Maximum of 1 informal caregiver per day: A maximum of 2 different caregivers must be identified who can take turns.

People with symptoms compatible with COVID-19, or suspected of being infected, or awaiting their test result, or diagnosed with COVID-19 will not be admitted as a visitor or an informal caregiver. Visitors are prohibited in our hospitals. Only informal caregiver visits by appointment or for humanitarian reasons (imminent death) are permitted, provided the required conditions are met. Visits by volunteers are also suspended.

To protect the health and safety of everyone concerned, we ask that you please follow the instructions issued by the government. 

Personal effects 

Measures are in place for families to send certain personal effects to their loved ones who are in hospital or the emergency department.

Procedure for Hôpital Anna-Laberge

Procedure for Hôpital du Suroît

Procedure for Hôpital Barrie Memorial


As of Friday, October 16, 2020, all of our CHSLDs are at maximum alert, resulting in new restrictions


CHSLDs now at Level 4–Maximum altert (red)

The following measures are now in place at our 11 CHSLDs: 

CHSLD de Vaudreuil

CHSLD Laurent-Bergevin

CHSLD Cécile-Godin 

CHSLD de Châteauguay 

CHSLD de La Prairie 

CHSLD Docteur-Aimé-Leduc

CHSLD de Rigaud 

CHSLD de Coteau-du-Lac

CHSLD de Saint-Rémi

CHSLD d'Ormstown

CHSLD du comté de Huntington

  • Visitors are prohibited. Only informal caregiver visits by appointment or for humanitarian reasons (imminent death) are permitted, provided the required conditions are met. Visits by volunteers are also suspended.
  • Outings for residents are suspended, with some exceptions. Important medical appointments that cannot be postponed will be kept. Supervised outings off the CHSLD grounds are maintained.
  • Private services (e.g., hairdresser) offered at the CHSLDs are suspended.
  • Families are now prohibited from taking residents’ clothing home to be washed.

To consult all the measures, click here: Level 4

Thank you for your understanding and cooperation.

IR-FTR and CAR for ID-ASD-PD user

Visits: Visits may take place under certain conditions intended to protect the health and safety of the user, their loved ones, and the other residents.

Outings: Outings in the vicinity of the residence or short stays with the family are permitted following a COVID-19 risk analysis.

CAR clarifications:

  • Visits and outings will be allowed 7 days a week, between 9 a.m. and 7 p.m.
  • Outings or short stays with the family, and visits to the CAR, may be approved.
  • Visits must be scheduled 24 hours in advance so as to prevent gatherings in the residences.

Of course, visits will not be allowed if there is any risk whatsoever associated with the resident, the visitor, or the other residents.

Important notice: Specimen centres by appointment only

All our specimen centres have now reopened, but by appointment only, via Clic Santé.  


Strong network of community services

What community services are available during the pandemic?

The community organization and public health team has put together a directory of community services available across the territory.

Check it out now (English).

You’ll have access to the full range of programs and services available.

How can I help?

Want to help out during the pandemic? Contact your local Centre d’action bénévole (Volunteer Bureau).

For more information, see the full article (French only).

A guide to preventing deconditioning in isolated seniors amid the COVID-19 pandemic

Eating a healthy diet and staying active are essential for maintaining good health. The exceptional situation caused by the COVID-19 pandemic is changing many aspects of our lives and may have negative effects on nutrition as well as mental and physical health. This is especially true for seniors who are isolated in their communities. These individuals are at high risk for loss of autonomy and deconditioning both physically and mentally.

This guide contains tips and advice to help people 70 years of age and older, despite COVID-19, to:

  • Stay healthy;
  • Maintain independence;
  • Take care of oneself;
  • Limit the risk of falling;
  • Maintain physical strength. 

Consult the guide 

Who are informal caregivers?

Informal caregivers are essential partners whose role is all the more important amid the COVID-19 pandemic.

Who can be an informal caregiver?

Anyone who, on a continuous or occasional basis, provides support to a loved one who has a temporary or permanent disability and with whom they share an emotional bond, whether or not they are family. Support is provided on a non-professional, informal basis and regardless of the loved one’s age, living environment, or the nature of their disability, whether physical, psychological, psychosocial, or otherwise. Support can take a variety of forms, such as personal care assistance, emotional support, or help with organizing care.

What are humanitarian reasons?

  • Family of a user at the end of their life;
  • Parents of a hospitalized child;
  • Significant person of a user admitted to a maternity/delivery room;
  • Anyone needing to visit a user for any other humanitarian reason.

Tools for caregivers

Caregivers are essential partners whose role is all the more important amid the COVID-19 pandemic. In order to support caregivers, we have put together relevant information about a variety of topics in the COVID-19 toolbox. You will find in this page :

  • Information sheets for caregivers
  • Documentation from the Ministère de la Santé et des Services sociaux
  • Help resources 

Recruitment campaign - Become a guardian angel!

We’re hiring!
We’re currently looking to fill temporary positions.

We’ve created a quick and easy form to make the hiring process easier. A few clicks are all it takes to fill out the form and submit your application. You up for it? Click here (French only).

Applications will be processed practically in real time!

General information

Pandémie COVID-19 : Faits saillants de la semaine (French only)

Les équipes du CISSS de la Montérégie-Ouest en action depuis plusieurs semaines! (French only)

Cafeterias – No cash accepted

Clinique jeunesse – Services disponibles sur rendez-vous (French only)

Le CISSS de la Montérégie-Ouest et la Distillerie 3 Lacs, un partenariat prometteur (French only)


Security guards

For safety reasons, we have increased the presence of security guards at the entrances to our facilities.

The role of the security guards is to:

  • Greet users and ask them a few questions related to the new measures:
    • Have you travelled anywhere?
    • Do you have a fever, cough, or problems breathing?
  • Make sure that everyone entering our facilities washes their hands.
  • Make sure that people with respiratory symptoms wear a mask.
  • Limit the number of visitors (based on temporary restrictions).

#angegardiendureseau recognition movement

At a time when we are all affected by this unprecedented situation, healthcare workers are on front lines in the fight against COVID-19. The CISSS de la Montérégie-Ouest applauds the dedication of all healthcare workers, whom our premier regularly refers to as our “guardian angels.” 

Link to the full article (French only).