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Agir tôt - Frequently asked questions

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Frequently asked questions 

Do you have questions about the Agir tôt program? Find the answer in this FAQ section.

 

Are you a parent? 

How do I know which Montérégie CISSS to request services from?

The Montérégie region is divided into three territories: CISSS de la Montérégie-Est, Centre and Ouest. Use this tool to find your CISSS using the child’s postal code. Then, follow the instructions in the Obtaining services section. 

What if I initially refused Agir Tôt services for my child but change my mind?

You can contact the psychosocial intake department at your local CLSC within three months of your initial refusal to reactivate the original request, provided it’s for the same need. After three months, you will need to submit a new request.

What if my child is on a waiting list for services and we move outside of the territory?

Please let us know about your move by notifying the person assigned to your request. If you do not have this information, contact the psychosocial intake department at your CLSC. With your consent, we will transfer your request to the CISSS in your new region.

I haven’t heard any news about my request. Whom should I contact?

You can contact your CLSC’s psychosocial intake department. See the section Obtain services: If you’re a parent.

You can call your CLSC’s psychosocial intake department. See the section Obtain services: If you’re a parent.

I would like to share new information about my child’s situation. Whom should I contact? 

New information could influence the evaluation of your request. We encourage you to share it with us. 

  • If you have already spoken with a professional about your child’s needs, contact them to update your child’s file.
  • If you have not yet spoken with a professional, contact your CLSC’s psychosocial intake department.

See the section Obtain services: If you’re a parent.

How long will it take for my request to be evaluated? And how long will I have to wait for services?

Your CLSC will call you a few days after the psychosocial intake department receives your request. 

A caseworker will then call you within about three months to begin the “Agir tôt” screening process.

Wait times for services vary depending on several factors, such as the number of requests received. We strive to meet the needs of the children on our waiting lists as quickly as possible.

As a parent, what can I do if I need psychological support or services?

You have two options: 

  • You can call 811, option 2 (Info-Social), which is a free and confidential telephone consultation service for psychosocial problems. The service is available 24/7, 365 days a year.
  • You can also call your CLSC’s psychosocial intake department and leave a voicemail explaining your situation. Someone will call you back as soon as possible.

Are you a partner? 

Which partners can refer a child to the Agir Tôt program? 

Any partner, such as a worker at a community organization, a daycare educator, or a teacher, can submit a referral if they have concerns about a child. The parent’s consent is required and must be indicated by checking the corresponding box on the request form for the CISSS concerned. 

How do I know which Montérégie CISSS to send a referral to? 

The Montérégie region is divided into three territories: CISSS de la Montérégie-Est, Centre and Ouest. Use this tool to find your CISSS using the child’s postal code. Then, follow the instructions in the Obtaining services section. 

Will I hear back after referring a child?

Yes, if the parent gave their consent. You will be informed of the plan agreed upon with the parent. The parent’s consent is always required for any exchange of information with the referring party. 

What are the expected wait times for an initial evaluation of the request and referral to services? 

Wait times vary depending on the CISSS and the number of requests received. We strive to address the needs of children on our waiting lists as quickly as possible.

I haven’t heard any news about my request, or I have new information to share about the child I referred. Whom should I contact?

You can contact your CISSS’s youth access department by email or phone. See the heading Are you a partner under Obtaining services for details. 

To provide new information—whether or not you are the referring party—you can use the request form and specify that you are providing new information related to a pending request. Make sure you have the parent’s authorization before submitting any new information. 

How can I request a copy of a professional’s report (e.g., speech-language pathologist, occupational therapist) after a service episode? 

You must send your request, with the parent’s written consent, to the medical records department for the child’s territory:  

For the CISSS de la Montérégie-Centre:  

For the CISSS de la Montérégie-Est: 

  • RLS Pierre-Boucher: Archiviste médicale, CLSC Longueuil-Ouest, telephone: 450-651-9830, ext. 67432, fax: 450-468-8530
  • RLS Pierre-de-Saurel: Archiviste médicale, CLSC Gaston-Bélanger, telephone: 450-746-4545, ext. 5401, fax: 450-746-8801
  • RLS Richelieu-Yamaska: Archiviste médicale, CLSC des Maskoutains, telephone: 450-778-2572, ext. 796038, fax: 450-771-3701 

For the CISSS de la Montérégie-Ouest: 

How long can a parent expect to wait for an evaluation of their request and a referral to services? 

If the parent contacts their CLSC’s psychosocial intake department directly, their call will be returned as soon as possible. 

A caseworker will then call them within about three months to begin the “Agir tôt” screening process.

Wait times for services vary depending on several factors, such as the number of requests received. We strive to meet the needs of the children on our waiting lists as quickly as possible.

I can help to coordinate the process with the parent. How can I let the CISSS know?

As a partner, you can mention in the request that you would like to be notified if there is a problem contacting the parent. This information will allow the team to involve you in the process, helping to avoid delays and possibly prevent the file from being closed. 

What happens if a partner (e.g., a childcare centre [CPE]) submits a service request for a child and the parent also starts the process on their end? 

All requests for the same child are processed together. This is also the case when two different partners submit a request simultaneously.

 

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