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Agir tôt - Frequently asked questions

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Frequently asked questions 

Do you have questions about the Agir tôt program? Find the answer in this FAQ section.

 

Are you a parent? 

How do I know which Montérégie CISSS to request services from?

The Montérégie region is divided into three territories: CISSS de la Montérégie-Est, Centre and Ouest. Use this tool to find your CISSS using the child’s postal code. Then, follow the instructions in the Obtaining services section. 

What if I initially refused Agir Tôt services for my child but change my mind?

You can contact the psychosocial intake department at your local CLSC within three months of your initial refusal to reactivate the original request, provided it’s for the same need. After three months, you will need to submit a new request.

What if my child is on a waiting list for services and we move outside of the territory?

Please let us know about your move by notifying the person assigned to your request. If you do not have this information, contact the psychosocial intake department at your CLSC. With your consent, we will transfer your request to the CISSS in your new region.

I haven’t heard any news about my request, or I have new information to share about my child. Whom should I contact? 

You can contact your CLSC’s psychosocial intake department.

Are you a partner? 

Which partners can refer a child to the Agir Tôt program? 

Any partner, such as a worker at a community organization, a daycare educator, or a teacher, can submit a referral if they have concerns about a child. The parent’s consent is required and must be indicated by checking the corresponding box on the request form for the CISSS concerned. 

How do I know which Montérégie CISSS to send a referral to? 

The Montérégie region is divided into three territories: CISSS de la Montérégie-Est, Centre and Ouest. Use this tool to find your CISSS using the child’s postal code. Then, follow the instructions in the Obtaining services section. 

Will I hear back after referring a child?

Yes, if the parent gave their consent. You will be informed of the plan agreed upon with the parent. The parent’s consent is always required for any exchange of information with the referring party. 

What are the expected wait times for an initial evaluation of the request and referral to services? 

Wait times vary depending on the CISSS and the number of requests received. We strive to address the needs of children on our waiting lists as quickly as possible.

I haven’t heard any news about my request, or I have new information to share about the child I referred. Whom should I contact?

You can contact your CISSS’s youth access department by email or phone. See the heading Are you a partner under Obtaining services for details. 

To provide new information—whether or not you are the referring party—you can use the request form and specify that you are providing new information related to a pending request. Make sure you have the parent’s authorization before submitting any new information. 

How can I request a copy of a professional’s report (e.g., speech-language pathologist, occupational therapist) after a service episode? 

You must send your request, with the parent’s written consent, to the medical records department for the child’s territory:  

For the CISSS de la Montérégie-Centre:  

For the CISSS de la Montérégie-Est: 

  • RLS Pierre-Boucher: Archiviste médicale, CLSC Longueuil-Ouest, telephone: 450-651-9830, ext. 67432, fax: 450-468-8530
  • RLS Pierre-de-Saurel: Archiviste médicale, CLSC Gaston-Bélanger, telephone: 450-746-4545, ext. 5401, fax: 450-746-8801
  • RLS Richelieu-Yamaska: Archiviste médicale, CLSC des Maskoutains, telephone: 450-778-2572, ext. 796038, fax: 450-771-3701 

For the CISSS de la Montérégie-Ouest: 

 

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