Coronavirus (COVID-19)

CISSS de la Montérégie-Centre

The CISSS de la Montérégie-Centre is monitoring the coronavirus (COVID-19) situation very closely. Note that the CISSS de la Montérégie-Centre continues to take all necessary measures to protect its personnel and its users by complying with the rules and procedures issued by the Ministère de la Santé et des Services sociaux (MSSS).

Given the rapidly evolving situation, the MSSS posts regular updates to its general measures and public recommendations at www.quebec.ca/en/coronavirus. We have created this page as a central resource to answer all your questions.

Consult the COVID-19 Alert levels map to find out the alert level and the measures to be observed in Montérégie.

If you want to know more about the situation in Montérégie, you can consult our page : COVID-19 data for Montérégie (french only).

 

Vaccination against COVID-19

Visit our Vaccination against COVID-19 page.

 

Practical health tool related to COVID-19

  • If you believe you have been exposed to COVID-19 or have symptoms similar to COVID-19, you are invited to complete the COVID-19 Symptom Self-Assessment Tool to get a recommendation on the next steps to follow, according to your condition. 
  • The Self-Care Guide - COVID-19 was designed to help you make the best possible decisions about your health and that of your loved ones during the COVID-19 pandemic.
    More specifically, it contains information about how best to protect against COVID-19, how to take care of yourself or provide basic care to family members, and when and who to consult if you require care and services.
  • The Decision Fact Sheet is a tool that will guide you through situations that include COVID-19 symptoms.  Available in many other languages.

 

Getting tested

IMPORTANT: About to travel?

Our screening clinics do not provide COVID-19 tests for people who need travel certificates. In addition, the results provided do not mention the technique used (PCR or not). Travelers must therefore use a private laboratory for their test. Check travel information and the list of laboratories which offer this service.

Who should get tested?

  • Anyone with symptoms
  • Anyone who has had close contact with someone who has COVID-19
  • Anyone that has been asked by public health authorities to get tested

A new recommendation from the Montérégie Department of public health is asking that everyone living under the same roof as someone with COVID symptoms remain at home until that person obtains their test results. This precautionary approach, which has also been proposed in other environments very affected by COVID, aims to reduce transmission of the virus where the rate of illness is high. However, because this is a recommendation and is not mandatory, it would not be appropriate to exclude anyone who is unable to comply with it.

To find out if you should go and get tested, use the COVID-19 Symptom Self-Assessment Tool.

Use one of the following ways to get tested:


1- WITH AN APPOINTMENT

Get an appointment quickly at a designated testing clinic,

  • by filling out the online form : cv19quebec.ca
  • or by calling 450 644-4545 or 1 877 644-4545
  • Brossard
  • Longueuil
  • Ormstown
  • Saint-Hyacinthe
  • Saint-Jean-sur-Richelieu
  • Salaberry-de-Valleyfield
  • Sorel-Tracy
  • Vaudreuil-Dorion

2- IN A WALK-IN CLINIC

The walk-in mobile testing unit provides testing for individuals working or living in the sectors of the Montérégie most affected by COVID-19 with the aim of acting quickly to curb the spread of the virus. Watch for a mobile clinic in your area.

Schedule of mobile testing unit (French only)

Disclosure of test results

Considering the high number of diagnostic tests, it is possible there will be a delay in providing results. However, if you have not received a result within 72 hours of taking the test, contact your CISSS (which is my CISSS?). Provide your first and last names, date of birth, address, telephone number, date and location of test. A professional will return your call within 24 hours.

 

Worried about your health?

People living with a health condition, but not presenting flu-like symptoms, gastroenteritis or COVID-19 symptoms can contact their medical clinic and will be offered either a telephone or in person appointment. They can also call Info-Santé at 8-1-1 to speak with a nurse.

If you have symptoms of flu, gastroenteritis or COVID-19 and you are worried about your health, call one of the designated assessment centres in the region.

 

Consult a designated assessment centre (DAC)

By appointment only, these clinics will provide a medical assessment for any patient with or without a family doctor who has symptoms of flu, gastroenteritis or COVID-19 and who needs a medical consultation of any kind.

For an appointment at a designated assessment centre: 450 644-4545 or 1 877 644-4545.

 

Worried about your mental health?

The stress generated by the crisis is a normal defence mechanism, but that doesn’t change the fact that it’s unpleasant. However, you can do something about it.

If you are feeling stressed, anxious, or depressed, you can consult the document created by the MSSS that explains the ways in which stress, anxiety and depression can manifest, and ideas for taking care of yourself.

Other resources are also available to support you as needed:

  • Info-social at 811
    24/7 service. The professionals at 811 will give you advice and answer your psychosocial questions. They may also refer you to an appropriate resource within the health and social services network or in the community, as needed.
     
  • CLSC psychosocial services intake department
    24/7 service. Leave a message and a psychosocial worker will call you back. They will analyze your situation and refer you to the appropriate service or to a community resource, as needed.
    • CLSC de la Vallée-des-Forts: 450-358-2572, ext. 4510
    • CLSC du Richelieu: 450-658-7561, ext. 4510
    • CLSC Samuel-de-Champlain: 450-445-4452, ext. 2666
    • CLSC St-Hubert: 450-443-7400, ext. 7318
       
  • 1-866-Appelle
    24/7 service. If you or a loved one is in distress, you can call 1-866-APPELLE (277-3553) toll-free, anywhere in Québec. Suicide prevention centres are staffed by professionals, qualified counsellors, and trained volunteers to address all your requests for help and answer your questions.

 

Prevention and symptoms

For more information about how to protect yourself from coronavirus (COVID-19) and identify the main symptoms, visit quebec.ca/en/coronavirus. General health recommendations (hand washing, face coverings, isolation, etc.)

 

Wearing a face cover or a mask

Wearing a face cover or mask is now mandatory upon entering in our facilities, as it is everywhere in Quebec, for anyone 12 years of age and over. This rule applies to all our facilities, including our hospitals, CLSCs, CHSLDs, administrative establishments, outpatient clinics, family medicine groups, etc.

Procedural masks compulsory for some users

Please note that procedural masks are compulsory in the following situations and will be provided:

  • Users presenting flu like symptoms, gastroenteritis or any COVID-19 symptoms;
  • Visitors, caregivers and attendants of a hospitalized individual or a resident in a CHSLD

Exemption for wearing a face cover or a mask

Children under the age of 12 and anyone with a specific medical condition that precludes wearing a face cover or mask, in particular those who are unable to put on or remove their mask themselves.

For further information visit: www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/wearing-a-face-covering-in-public-settings-in-the-context-of-the-covid-19-pandemic

 

Specimens by appointment only

The specimen centres at the CISSS de la Montérégie-Centre have now reopened, but by appointment only.

This measure took effect on Monday, March 16, 2020, until further notice, and will serve to limit the number of people in our waiting rooms.

Appointments for specimen collections must be made online at santemc.quebec/prelevements.

 

Visitors

To limit the spread of COVID-19 in our short- and long-term care centres, only visits by support persons (for users) and informal caregivers (for residents) will be allowed to continue; visits for humanitarian reasons are also permitted.

Informal caregivers are defined as follows:

An informal caregiver is someone who, on a continuous or occasional basis, provides support to a loved one who has a temporary or permanent disability and with whom they share an emotional bond, whether or not they are family. Support is provided on a non-professional, informal basis and regardless of the loved one’s age, living environment, or the nature of their disability, whether physical, psychological, psychosocial, or otherwise. Support can take a variety of forms, such as personal care assistance, emotional support, or help with organizing care.

The exclusion criteria for informal caregivers and visitors are as follows:

  • people infected with COVID-19;
  • people suspected of having COVID-19 due to the presence of compatible symptoms;
  • people who are symptomatic pending a COVID-19 test result;
  • people who have had close contact with a confirmed case;
  • people who have been instructed to self-isolate by public health authorities.

 

Hospital centres

In view of current developments in the pandemic, visits to users of Hôpital Charles-Le Moyne and Hôpital du Haut-Richelieu are now restricted until further notice. Accordingly, only visits from the hospitalized users' personal escorts / natural caregivers are permitted, as well as humanitarian visits.

Visits for natural caregivers

Only one family caregiver per day may accompany a user, with some exceptions. Also, no more than two different family caregivers who can take turns must be identified. However, to ensure everyone’s safety, each family caregiver must continue to respect the usual regulations, in particular the following infection prevention and control measures:

  • Wear personal protective equipment (PPE – procedure mask, gown and gloves) at all times
  • Remain isolated in the room except when arriving and leaving
  • Wear an ID bracelet to ensure that only those family caregivers initially identified are allowed to accompany the user

One family caregiver per day who will be supporting the user and helping out with their personal care, as well as assisting with coordination of care and services, is also allowed to enter the facility.

Visits for humanitarian reasons

  • End of life companion, one person at a time;
  • Father, mother or legal guardian of a minor,
  • Birthing companion at the mother-child unit.

Caregivers who provide support and assistance with personal care and who help coordinate care and services are also permitted on the basis of one person per day.

Specific instructions for appointments at the Hôpital Charles-Le Moyne and Hôpital du Haut-Richelieu

A companion is permitted if there is a medical reason (cognitive impairment, mobility assistance or the physician has requested that the user be accompanied for a diagnosis or treatment or other). One person only (companion or caregiver) is authorized.

  • The accompanying person must be 18 or over and must behave safely and appropriately.
  • The accompanying person must respect certain conditions (connected to safety measures associated with COVID-19).

For an oncology or hemodialysis appointment, the accompanying person must respect specific conditions. The healthcare personnel will provide details.

Under certain circumstances, one person may be present during medical imaging tests, including obstetric ultrasounds, examinations for pediatric patients, patients with loss of autonomy or presenting cognitive impairment.

 

CHSLD

In view of current developments in the pandemic, visits to residents of the 8 CHSLDs in the territory of the CISSS de la Montérégie-Centre have now been restricted until further notice. Accordingly, other than humanitarian visits, only visits by natural caregivers will be permitted.

Here are the specifics for each of our eight CHSLD's (french only).

 

Support person for users of first line ambulatory care and services 

A user may be accompanied for medical reasons (cognitive impairment, mobility assistance, announcement of a diagnosis/treatment for which the physician asks that the user be accompanied, or other). Only one person (support person or caregiver) is permitted.

  • The support person must be over 18 and behave safely and appropriately.
  • The support person must comply with the preventive measures related to COVID-19.

If the support person has symptoms of COVID-19, they will not be allowed into the facility. Symptoms include fever, new or worsening cough, difficulty breathing, sudden loss of smell or taste, muscle pain, intense fatigue, headache, severe loss of appetite, sore throat, and diarrhea.

 

Situation in the Montérégie region

 

Call for people with experience or training in health or social services

Anyone with experience or training in health or social services who would like to help in the fight to prevent the spread of COVID-19 is encouraged to visit https://jecontribuecovid19.gouv.qc.ca.

Please include the following information in your message:

  • Your full name
  • Region where you would like to work
  • Position you are qualified to fill
  • Desired activity sector
  • Valid (or expired) permit from a professional order, where applicable
  • Phone number and email

Want to volunteer? https://www.jebenevole.ca/

Thank you for your interest!

 

List of home care resources

Amid the COVID-19 pandemic, the Direction de santé publique de la Montérégie has compiled a list of key services and resources for people in self-isolation.

Want to know which grocery stores, pharmacies, and community organizations offer home delivery or telephone support?

The attached list is updated regularly.

Given the rapidly evolving nature of the situation, note that we cannot guarantee the real-time accuracy of the information in this document.
List of grocery stores, community organizations, and pharmacies offering delivery services, telephone support, or other home care services (French only)

 

Tools for pregnant women and new mothers

 

Useful links