Are you dissatisfied with care or services you received? Did you know you can voice your opinion to the head of the department concerned or to the head nurse on the unit where you were treated? This step often leads to a solution that is satisfactory for everyone involved.
However, if you are still not satisfied after this first step, you may exercise your right to file a complaint at any time with the local service quality and complaints commissioner.
How to file a confidential complaint:
- Fill out the form below;
- Write to the email address insatisfactions-plaintes.cisssmo16@ssss.gouv.qc.ca;
- Or call:
| Territories/facilities served | Contact information for the commissioner’s office |
| Jardins-Roussillon territory, Centre de réadaptation en déficience intellectuelle et trouble du spectre de l’autisme (formerly CRDITED, SRSOR), Centre de réadaptation en déficience physique (formerly CMR) | 1-800-700-0621, ext. 2462 |
| Suroît, Haut-Saint-Laurent, Vaudreuil-Soulanges territories, Centre de réadaptation en dépendance | 1-800-694-9920, ext. 2280
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- If you would like assistance with the complaint process or need help formulating your complaint, you may contact the Centre d’assistance et d’accompagnement aux plaintes Montérégie (CAAP) at 1-800-263-0670 or caapmonteregie.ca. The service is free.