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Primary Care Access Point (the GAP)

General information

You have a health problem AND no family doctor?
The GAP will help you!

If you are on the waiting list (on the Québec Family Doctor Finder - GAMF) AND you have a health problem, you can access the Primary Care Access Point (the GAP) service.

The GAP is a new service. It allows you to contact a team that will assess your health problem and refer you to a health professional who can meet your needs.

The GAP works a bit like a dispatch system: it refers people who do not have a family doctor to consultations and resources available in their area. This service is free, efficient, fast and safe.

In order to have access to GAP services, you must be registered on the GAMF.

 

Contact the Primary Care Access Point (GAP): 

  • 811, option 3

  • CISSS de la Montérégie-Ouest
    Monday to Friday, 8 a.m. to 6 p.m.
    Weekends and holidays: 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m.

  • CISSS de la Montérégie-Centre 
    Monday to Friday, 8 a.m. to 6 p.m.
    Weekends and holidays: 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m.
    If your request is not urgent, you can fill out the application form to communicate with the primary care access point. The form will allow you to specify the nature of your situation. Our team will examine it within the next 24 hours ( working hours). We will contact you shortly by email or telephone.
    Application form to communicate with the primary care access point 

  • CISSS de la Montérégie-Est
    Monday to Friday, 8 a.m. to 12 p.m. and 1 p.m. to 6 p.m.
    Weekends and holidays: 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m.
     

Consult the map of the Montérégie to identify the CISSS that serves your municipality.

Visit the digital Primary care access point (GAP) :
https://gap.soinsvirtuels.gouv.qc.ca/en

*** *** If you need information about the Primary care access point, you can contact Services Québec au 1 877 644-4545.***

Before you call the GAP, here are a few things to check:
  • You must be registered with the Québec Family Doctor Finder (GAMF : waiting list for a family doctor)
  • Your health problem, physical or mental, must be a one-time problem (for example, symptoms of a urinary infection)
  • The problem must be non-urgent (e.g. a request to fill out a medical form) or semi-urgent (e.g. the renewal of an expired prescription that cannot be renewed by your pharmacy)

You would like to have a family doctor?
GAMF will help you!

To "get a family doctor" there is a waiting list. This waiting list is managed by the Québec Family Doctor Finder (GAMF). Once you are on this list, your file will be assessed and you will be placed on the waiting list for your region, at a rank that corresponds to your health status and needs.

The first person on the list does not "get" a doctor first: the allocation is done by region and on the basis of clinical records. Once registered on the list, it is not possible to assess how long you will wait before being registered with a doctor.

A change to report?
You need to update your phone and email numbers so that you can be easily reached when a physician is assigned to you. To do so, visit  www.adresse.gouv.qc.ca.
You can also modify your file if there is a change in your health status. The nurse may change your order on the list based on this new information.