Hôpital du Haut-Richelieu

Cancer treatments at Hôpital du Haut-Richelieu are provided by the team at the Centre intégré de cancérologie de la Montérégie (CICM). A centre of excellence in the fight against cancer, the CICM is a recognized leader in the Montérégie region. Each year, the CICM schedules some 48,000 appointments and administers more than 19,000 chemotherapy treatments. The centre treats close to 30 types of cancer.

Cancer care and services provided at Hôpital du Haut-Richelieu: 

• Hematology-oncology
• Surgery
• Chemotherapy
• Medical imaging
• Social, psychology, nutrition, occupational therapy and physiotherapy services
• Patient teaching

Useful telephone numbers

• Oncology clinic: 450-359-5000, ext. 5641
• Pivot nurse (8 a.m. to 3 p.m.): 450-359-5000, ext. 5641
• Info-Onco hotline (outside of clinic business hours): 514-960-9966
• Side effects and interactions, direct links with the medications: 450-359-5000, ext. 321
• Treatment scheduling (cancellation or other): 450-359-5000, ext. 3483

Other resources

• Centre de mieux-être en cancérologie
  The Centre de mieux-être is designed to be a place where cancer patients can take advantage of a number of services that complement their treatment. In addition to information sessions, the Center's holistic approach will include therapeutic yoga, adapted massage therapy, art therapy, kinesiology, hair prosthesis loans and onco-aesthetic care. Find out more about our services.
   
• CICM ressources
• Info-cancer hotline (Monday to Friday, 9 a.m. to 5 p.m.): 1-888-660-6001
• Cancer j’écoute hotline (Monday to Friday, 8 a.m. to 6 p.m.): 1-800-939-3333

Our Emergency departments are open 24/7. Our teams are standing by to take you in and provide you with the care you need. They will determine if your situation requires immediate intervention. If not, you could be asked to wait or be referred to another resource.

Before going to the Emergency department, we recommend that you:

• call Info-Santé at 811; this service is available 24/7;
• consult a doctor at a walk-in clinic. 

If your health condition requires it, go to the Emergency department.

Triage
When you arrive at the Emergency department, a nurse will assess you to determine the urgency of the situation and the level of care you require. Your condition will then be rated on a priority scale. The nurse may reassess you periodically or at your request if your condition changes.

Cases are prioritized based on the Canadian Triage and Acuity Scale, which is why it is impossible for Emergency department staff and doctors to predict your wait time.

Priority levels according to the Canadian Triage and Acuity Scale

Level 1 - Resuscitation
The patient’s condition is imminently life-threatening.

Level 2 - Emergent
The patient’s condition is potentially life-threatening.

Level 3 - Urgent
The patient’s condition is related to an acute, serious disease that could be life‑threatening.

Level 4 - Less urgent
The patient’s condition is related to an acute, non-serious disease that is not life‑threatening.

Level 5 - Non-urgent
The patient’s condition is related to a minor or chronic disease that presents no risk of deterioration.

Video entitled Why Am I Waiting in the Emergency Department?

Emergency department status

With a doctor’s referral, Hôpital du Haut-Richelieu provides specialized endoscopy examinations, such as:

• Colonoscopy, gastroscopy, sigmoidoscopy
• Endoscopic retrograde cholangiopancreatography (ERCP)
• Bronchoscopy
• Cystoscopy, prostate ultrasound
• Hysteroscopy, colposcopy

How can I make an appointment for an endoscopy exam?

To make an appointment, you must submit a referral from your doctor:

• In person: office 9, 3^ème étage ouest (leave the referral in the mailbox)
• By fax: 450-349-8973
• By mail: Endoscopy department, 3^ème étage ouest, Hôpital du Haut-Richelieu, 920 boulevard Séminaire N., Saint-Jean-sur-Richelieu, J3A 1B7

Please write your telephone number on the referral.

We will call you with the date and the time of your appointment.

Before the scheduled appointment

Make sure you have:

• your valid health insurance card;
• your hospital card;
• all documents provided by your referring doctor;
• the room number of the clinic;
• your list of questions to ask.

Pamphlet : Information on endoscopy examination (colonoscopy)

Hôpital du Haut-Richelieu provides a full range of health services, with a referral from a doctor.

Specialized medicine

• Anatomical pathology
• Anesthesiology
• Cardiology
• General surgery
• Orthopedic surgery
• Plastic surgery
• Dermatology
• Endocrinology
• Gastroenterology
• Geriatrics
• Hematology-oncology
• Emergency medicine
• Internal medicine
• Nuclear medicine
• Medical microbiology
• Nephrology
• Neurology
• Obstetrics-gynecology
• Ophthalmology
• ENT
• General pediatrics
• Respirology
• Adult psychiatry
• Child psychiatry
• Diagnostic radiology
• Rheumatology
• Urology

Cardiology Laboratory - Medical Electrophysiology

Services offered

• Electrocardiography (ECG)
• Stress ECG
• Holter installation
• Cardiac ultrasound 
• Transoesophageal ultrasound (TEE)
• Pacemaker clinic

To prevent the spread of HIV and hepatitis, injection drug users can obtain sterile injection equipment and a syringe disposal container from the hospital.

For more information, visit: http://sante.gouv.qc.ca/en/repertoire-ressources/cami/

During your stay, we will make every effort to fulfil our main mission, which is to take good care of you.

To better prepare yourself or a loved one for a hospital stay, consult the Guide d'accompagnement pour les usagers hospitalisés.

The nephrology centre for the Haut-Richelieu-Rouville territory provides services at Hôpital du Haut-Richelieu (24 stations).

Peritoneal dialysis, nocturnal home hemodialysis, and kidney care and pre-kidney transplant follow-up clinics are also available.

To obtain a summary of your medical record, a specific document from your medical record, or a medical certificate, you must send a dated and signed written request to our Medical Records department by mail or by fax.

• Archives médicales
  Hôpital du Haut-Richelieu
  920 boulevard du Séminaire Nord
  Saint-Jean-sur-Richelieu, (Québec) J3A 1B7
  Téléphone : 450 359-5000, poste 5163
  Télécopieur : 450 359-5104

The following information is needed to process your request:

1. Your full name
2. Your date of birth
3. Your medical record number (located in the upper right-hand corner of your hospital card)
4. Your mother’s full name
5. Nature and dates of requested information*
6. Name and mailing address
    

Don’t forget to:

• sign and date your request;
• specify its nature;
• indicate when you need the information by.

There are two ways you can make sure you obtain all the information you need:

• Option 1: Write the above-mentioned information on a sheet of paper.
   
• Option 2: Fill out the “Authorization to release information contained in the medical record”
  • French version of form
  • English version of form

Fees

In accordance with the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information, fees may apply depending on the type of request and the number of documents required by the user, their legal guardian, or their mandatary. Medical Records will be able to inform you of the amount payable. For more information, contact Medical Records.

Vaccination registry

To obtain a copy of your vaccination registry, you must fill out the Access to information on vaccines request and submit your request to:

Centre intégré de santé et de services sociaux de la Montérégie-Centre
Service des archives - Accès registre vaccination
CLSC de la Vallée-des-Forts
978 boulevard du Séminaire Nord
Saint-Jean-sur-Richelieu, QC  J3A 1E5
Fax: 450-347-3275

With a doctor’s referral, our outpatient clinics provide non-hospitalized users with consultation services for diagnoses, treatments and follow-up.

How can I make an appointment with a specialist?

To make an appointment with a specialist, you must submit a referral from your doctor:

• in person, at the hospital’s appointment centre;
• by fax at 450-443 359-5137;
• by mail, addressed to Hôpital du Haut-Richelieu’s appointment centre.

For questions about your referral:

Before your appointment, make sure you have:

• your valid health insurance card;
• your hospital card;
• all documents provided by your referring doctor;
• the room number of the clinic;
• your list of questions to ask.

You can also consult the endoscopy and medical imaging departments.

Pain management clinics

More details

Most medical imaging exams require an appointment, such as:

• Magnetic resonance imaging (MRI);
• Computed tomography (CT scan);
• Ultrasound;
• Mammography;
• Angiography (vascular);
• Nuclear medicine.

General radiology without an appointment

You do not need an appointment for a simple x-ray (knee, chest, etc.). Simply show up between 8 a.m. and 3:30 p.m.

All other medical imaging exams require an appointment.

Medical imaging with an appointment

Did your family doctor give you a referral for a medical imaging exam?

To make an appointment, make sure:

• you have the original requisition and not a photocopy;
• that the following information appears on the requisition:
  • Your full name and file number, where applicable;
  • Daytime and evening telephone number;
  • Valid health insurance number (RAMQ) and expiration date;
  • Name of the referring doctor (written legibly), their address (to send the results), and their signature.

You must then mail your requisition or bring it in person.

IMPORTANT: Appointments are not given on-site. Once your requisition has been received, by mail or in person, the hospital will call you as soon as possible with an appointment.

For best results, make sure the requisition includes the referring doctor’s contact information and license number.

Sending a requisition by mail

Hôpital du Haut-Richelieu
Centrale de rendez-vous
920 boulevard du Séminaire Nord, Saint-Jean-sur-Richelieu, QC  J3A 1B7

Bringing a requisition in person

Hôpital du Haut-Richelieu
Poste 35, bureau 4 (ground floor)
920 boulevard du Séminaire Nord, Saint-Jean-sur-Richelieu, QC  J3A 1B7

Preparing for general or specialized surgery

Are you scheduled to undergo general or specialized surgery at Hôpital du Haut‑Richelieu? This means you’ll need special care after the procedure. If necessary, you will be admitted to a care unit where the staff will look after you during the initial stages of your recovery. Visit Preparing for general or specialized surgery at Hôpital du Haut-Richelieu for more information about your surgery.

Preparing for day surgery or minor surgery

Are you scheduled to undergo day surgery (in hospital for fewer than 5 hours)? Visit the Preparing for day surgery or minor surgery at Hôpital du Haut-Richelieu page for more information about your surgery.

Information about the surgery

Hôpital du Haut-Richelieu’s surgical unit has more than 40 beds. To meet the varying needs of our users, the operating block is made up of six operating rooms with general anesthesia, one minor surgery room, and one emergency room. There are close to 30 surgeons in the following specialities:

• General surgery
• Surgical oncology
  • Surgical oncology includes all surgeries on cancer patient (biopsies, specimen collections, and analysis of cells or tissues to aid in the diagnosis). In some cases, surgery is combined with other treatments such as chemotherapy and radiation therapy. The type of surgery performed depends on the type, location and extent of the cancer, and on the patient’s health condition. More information : Centre intégré de cancérologie de la Montérégie (CICM).
• Minor surgery and day surgery
• Vascular surgery
• Breast surgery
• Dentistry
• Gynecology
• Maxillofacial surgery
• Dental medicine
• Orthopedic surgery
• ENT
• Plastic surgery
• Hip/knee/shoulder/ankle replacement
• Urology

Hip or knee replacement surgery (joint replacement)
For more information, see the page Hip and knee prosthesis - RLS du Haut-Richelieu - Rouville (french only)